- How do I place an order?
We offer various ways to buy Renker Products for your convenience;
Order us at our website
You would have two choices here to place an order.
For purchase by credit card please select buy option. Select product, follow instructions, input your information and make credit card payment. As soon as we get payment transferred in our accounts our distribution center will contact and provide you desired product at your given shipping address.
- For purchase by cash on delivery option, select product, input your information in Manual Order Form and press OK. Our distribution center will confirm your shipping address and delivery time. You will collect the product and make cash payment on delivery at your door-step.
Call at our dedicated sales call center
Just make a call at our dedicated call center in Pakistan. Place your order to our trained sales team. Our distribution center will contact you in 24 hours of order time. Collect your product and make payment by cash on delivery at your door-step.
Our Toll Free Number in Pakistan is 0800 777 22.
* Calls by all PTCL Landline numbers to this number are 100% Toll Free.
Buy from any of our dedicated distribution center
We have distribution network in all major cities / regions of Pakistan. If it is convenient for you visit your nearest distribution center and buy the product. A list of address of our major distribution centers is provided in "Distributor" Section of our web site.
Fax us your order
Send us fax +92 41 8534351 or +92 41 8502304 by describing your;
Name of desired product
- Customer Name
- Shipping Address & City
- Customer PTCL Landline Numbers
- Customer Cell Phone Numbers
- Convenient Delivery Time
Our distribution center will contact you in 48 hours of order time. Collect your product and make payment by cash on delivery.
Email us your order
Send us your order through electronic mail at buy@renkertv.com by describing your;
Name of desired product
- Customer Name
- Shipping Address & City
- Customer PTCL Landline Numbers
- Customer Cell Phone Numbers
- Convenient Delivery Time
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- Product Delivery Process and Delivery Time
For Manual Order (Cash Payment on Delivery)
For order by cash payment on delivery, product is delivered in next 24 to 30 hours of order placement. Our distribution center will contact you to confirm shipping address, order details, delivery charges, etc. You will be informed about delivery time. At predefined time our sales representative will reach your shipping address, deliver the product you ordered, and collect cash on delivery.
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- Delivery Charges / Shipping or Handling Charges
For domestic orders in Pakistan, you have to bear Pak Rupees 70 to 150 depending on distance between your shipping address and distribution center. In case if the distance is more than 30 Kilometers or out of city area the amount of delivery charges can be raised. Well the amount of delivery charges is negotiable between distribution center and our valued customer.
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- Are Delivery Dates & Timings Guaranteed?
Products delivery date and timing can be considered guaranteed - we aim to deliver our products to you within 24 hours, but occasionally If you do not receive your product within 24 hours please contact our Toll Free Number 0800 77722.
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- How to check the status of an order?
In case of delay in delivery of an order or any other situation where you like to check status of an order please contact our Toll Free Number 0800 77722. We will provide complete feedback or status of your order.
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- What happens if a customer is not in when we deliver?
Most of our products are delivered by our nominated distribution centers. If you are not available we will attempt to contact you at your contacts. If this fails, the products would be returned. You are requested in such situation to contact our Toll Free Number 0800 77722 and describe your convenient time to receive the products supposed to be yours.
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- Cancellation of an Order
If you would like to cancel your order please don't panic. As soon our Head Office or our Distribution Center contacts you for order confirmation simply state them cancellation of order - your order will be cancelled with us.
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- Guarantee / Warrantee of The Product
All of our products are delivered to you on considerable time warrantee mentioned on packing. Our guarantee / warrantee time varies from products to product and ranges from 6 months to 2 years. For consultancy / more information please call our Customer Support Program at +92 300 791 9001 or +92 322 608 8285.
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- Return / Replacement / Exchange / Refund
We welcome all the concerns of our worthy customers. If they are dissatisfied with products, our Customer Support Program tries its best to give free after sales services. However, we provide all the services required by our customers. For further details please contact our Customer Support Program at +92 300 791 9001.
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- What should I do if I have received damaged or incomplete goods?
Please inspect products thoroughly and count number of pieces / items / accessories at the time of order delivery. If you find any problem with packing, packaging, number of pieces, accessories or any other damage to product please calls our Customer Support Program with in 24 hours at +92 300 791 9001 or +92 322 608 8285.
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